Microsoft Dynamics 365-BA
4 days ago
Microsoft Dynamics 365 BA
Experience: 5+ relevant years of exp in Azure
Location: Bangalore
Work Model Hybrid
Key Responsibilities:
- Analyze, design, and implement business solutions using Microsoft Dynamics 365 (including Dynamics CRM) and Power Apps
- Manage Hyper Care incident processes, ensuring timely resolution of critical issues
- Act as liaison between developers, testers, and product owners throughout the project lifecycle
- Gather and document business requirements; translate into functional specifications
- Conduct gap analysis between current and desired business processes
- Create and maintain project documentation, including process flows and user stories
- Perform system testing and support User Acceptance Testing (UAT)
- Provide training and support to end-users on new features and processes
- Monitor system performance and recommend improvements
- Stay current on Dynamics 365, Dynamics CRM, and Power Apps capabilities and best practices
Required Skills:
- Strong knowledge of Microsoft Dynamics 365, Dynamics CRM, and Power Apps
- Experience in Hyper Care incident management
- Excellent analytical and problem-solving abilities
- Strong communication and interpersonal skills
- Ability to manage multiple projects and priorities effectively
- Familiarity with Agile methodologies
- Bachelor's degree in Business, IT, or related field
Preferred Qualifications:
- Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
- Experience in change management and process improvement
- Knowledge of data analysis and visualization tools
- Experience with Sales, Field Service, and CRM modules
Please share the following details along with the most updated resume to if you are interested in the opportunity:
- Total Experience
- Relevant experience
- Current CTC
- Expected CTC
- Notice Period (Last working day if you are serving the notice period)
- Current Location
- SKILL 1 RATING OUT OF 5
- SKILL 2 RATING OUT OF 5
- SKILL 3 RATING OUT OF 5
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