Senior Specialist, Product Experience Design

3 days ago

Pune, Maharashtra, India Mastercard Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:

Senior Specialist, Product Experience Design

Overview:

We are looking for a Content Designer who's interested in applying their expertise to products in the payments space. The ideal candidate has experience in content strategy and UX writing, drives effective decision making, thrives in a dynamic, collaborative environment, and seeks to learn and grow. The position is based in Pune, India.

You'll join a Content Design team within the Customer Experience and Design team, part of Mastercard's Foundry, an interdisciplinary group driving innovation and design thinking forward within the company. We work on B2B2C products that power Mastercard's ability to deliver differentiated solutions for our customers and theirs.

This role covers payments transfer solutions and global product management projects. In close collaboration with interaction and visual designers, researchers, and product managers, your job is to help ensure that our products are customer-centric. You'll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story. This includes developing narratives, creating information architectures, writing UX copy, testing content, etc.

Responsibilities

• Serve as the sole content design on a multi-disciplinary team

• Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work

• Write consistent, concise and accessible UI copy

• Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing

• Develop documentation that helps our customers successfully implement products

• Actively contribute to Mastercard's CX&D community

About you

• Demonstrated expertise in managing content design workflows using best-practice methods to craft and validate solutions

• Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders

• Superb writing and communications skills; expert storyteller

• Able to set clear objectives and manage competing priorities in a fast-paced, fluid environment

• Strong interpersonal skills with the ability to influence strategic direction and cross-functional stakeholders

• Experience in the financial space (ideally payments) and/or B2B2C productsTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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