TQM - KPI Specialist

5 days ago

Pune, Maharashtra, India Tata Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role description

JOB TITLE: TQM - KPI Specialist

Job Location: Pune

Experience: 4-10 yrs

Job Description:

POSITION SUMMARY

We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.

JOB REQUIREMENTS:

TQM - KPI Specialist

EDUCATION: Bachelor's degree in mechanical engineering with work experience Exhaust Aftertreatment System.

REQUIREMENTS:

  • Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support.

  • Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies.

  • Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949.

  • Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.).

  • Strong communication and stakeholder engagement skills in a virtual/global team setup.

Responsibilities:

KPI Monitoring & TQM Support

  • Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints).

  • Develop digital dashboards and tools for real-time KPI visualization across regions.

  • Coordinate with regional quality leaders to align on global KPI standards and thresholds.

RCA / 8D Problem Solving

  • Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues.

  • Train and coach virtual teams in problem-solving methodologies.

  • Ensure timely closure and documentation of 8D reports with clear action tracking.

Virtual Engineering Quality Support

  • Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc.

  • Act as a quality SME to support virtual development teams in eliminating defects at source.

  • Maintain alignment with global engineering standards, quality gates, and release protocols.

Quality Systems & Initiatives

  • Drive continuous improvement initiatives in alignment with TQM principles.

  • Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics).

  • Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system.

Stakeholder Collaboration

  • Engage with cross-functional stakeholders across geographies to ensure consistent quality culture.

  • Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues.

  • Prepare and present global dashboards to senior management during quality review forums.

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