Level 2 Support Engineer – Risk Management Systems

Job Summary

Synechron is seeking an experienced Level 2 Support Engineer specializing in risk management systems within capital markets. This role is essential in monitoring, troubleshooting, and supporting core risk calculation systems to ensure continuous, accurate, and compliant operations. You will collaborate with risk, technical, and business teams to resolve escalated issues, optimize system performance, and implement system upgrades, thereby contributing to the organization's risk management and regulatory compliance objectives.

Software Requirements

Required Skills:

• Proven experience supporting risk management or financial systems in capital markets

• Strong SQL skills, with experience writing complex queries, data validation, and troubleshooting

• Familiarity with batch processing tools and scheduling systems (e.g., Control-M, Autosys, or comparable)

• Experience supporting system components such as market risk, credit risk, counterparty risk calculations

• Knowledge of risk concepts such as market risk, credit risk, and exposure calculations

• Proficiency in monitoring and resolving production issues in a client-server environment

Preferred Skills:

• Support experience with trading, risk calculation engines, or finance platforms

• Knowledge of data integration tools and processes

• Exposure to cloud environments supporting risk systems (AWS, Azure)

• Understanding of data validation, reconciliation, and reporting tools

Overall Responsibilities

• Monitor and analyze risk management systems, especially batch processes and data flow, ensuring they run smoothly and reliably

• Troubleshoot, diagnose, and resolve escalated incidents related to market, credit, and counterparty exposures

• Investigate data discrepancies using SQL queries and ensure correct exposures are reported

• Support deployment of system upgrades, patches, and configurations to enhance system stability and compliance

• Maintain detailed incident reports, resolution documentation, and system configuration records

• Collaborate closely with risk teams, developers, and infrastructure groups to improve system robustness and performance

• Assist in root cause analysis and implement corrective actions to prevent recurrence of issues

• Contribute to process automation initiatives and Continuous Improvement efforts in support workflows

• Prepare and deliver reports on incident trends, system health, and risk metrics to management

Technical Skills (By Category)

Programming & Data Analysis:

• Required: SQL query writing, basic scripting for automation (e.g., Shell, Python — optional but advantageous)

• Preferred: Use of SQL tools for troubleshooting and validation of risk calculations

Risk & Data Management:

• Required: Strong understanding of risk concepts such as market, credit, and counterparty risk calculations

• Preferred: Experience working with risk calculation engines, exposure management tools, and reconciliation solutions

Operating Systems & Infrastructure:

• Required: Proficiency in Linux/Unix environments for system troubleshooting and log analysis

• Preferred: Basic knowledge of cloud environments (AWS, Azure) in relation to risk system support

Tools & Support Platforms:

• Required: Incident management tools (e.g., JIRA, ServiceNow) and batch/job scheduling systems

• Preferred: Support automation tools and monitoring dashboards (e.g., Splunk, Nagios)

Experience Requirements

• Minimum of 5 years supporting risk or financial systems in a capital markets environment

• Proven experience troubleshooting and resolving production incidents escalated from L1 support teams

• Prior experience supporting system upgrades, patches, and configurations in complex enterprise settings

• Demonstrated ability managing incident logs, root cause analyses, and implementing corrective actions

• Experience with data reconciliation, validation, and regulatory reporting is desirable

Day-to-Day Activities

• Monitor risk calculation systems, batch processes, and data flows continuously for operational health

• Respond promptly to escalated incidents, troubleshooting issues related to market, credit, or counterparty risks

• Perform root cause analysis, crafting detailed documentation of issues and resolutions

• Collaborate with technical and risk teams to implement system upgrades, patches, and configuration changes

• Investigate data discrepancies using SQL and reconcile data to ensure accurate risk reporting

• Participate in shift handovers, incident review meetings, and status updates with stakeholders

• Support automation of recurring support tasks to improve efficiency and reduce manual interventions

• Contribute to the continuous improvement of incident management procedures and system stability measures

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or related discipline

• Certifications in risk management, systems support, or relevant technical areas are a plus (e.g., ITIL, supporting vendor certifications)

• Proven experience supporting capital markets risk systems in a support or operations capacity

Professional Competencies

• Strong analytical and diagnostic skills for technical issues and data discrepancies

• Effective communication skills for interacting with technical teams and risk stakeholders

• Ability to work well under pressure in a fast-paced environment

• Strong team orientation, collaboration, and stakeholder management skills

• Process-oriented mindset with a continuous improvement focus

• Adaptability to evolving technology landscapes and operational challenges

S​YNECHRON'S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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