Product Technical Support Manager

5 days ago

Hinjawadi, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Summary

We are seeking a highly experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&R expertise, leadership experience, and a passion for continuous improvement.

Key Responsibilities

  • Lead and manage a team of Product Technical Support Engineers across multiple product lines.
  • Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
  • Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.
  • Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
  • Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.
  • Champion the Continuous Improvement Process (CIP) across all supported products.
  • Represent the department in cross-functional leadership meetings and product development planning.
  • Mentor and develop team members, fostering technical expertise and leadership growth.
  • Ensure compliance with safety, ethical standards, and corporate policies.
  • Participate in on-site audits of plants, suppliers, and customer sites as needed

Qualifications

  • Bachelor's Degree in Engineering or a related technical/scientific field required; Professional Engineer (PE) license preferred.
  • Minimum of 14 years of technical experience in HVAC&R, including leadership roles.
  • Proven ability to lead technical teams and drive strategic initiatives.
  • Strong analytical, communication, and organizational skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and enterprise support tools.
  • Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.

Why Join Us?

  • Be part of a global leader in Building Efficiency solutions.
  • Lead a high-impact team driving innovation and reliability.
  • Collaborate with cross-functional experts in engineering, quality, and product development.
  • Make a difference in customer satisfaction and product excellence.

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