Director, FMC Country Head

Job ID: 37158

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 30 Aug 2025

Job Summary

Markets Contracts ("MC") specialises in negotiations of derivatives, REPO, and securities lending documentation (ISDA, GMRA, GMSLA) via multiple Client segments (Investment Managers, Investment Banks and Global Corporates) across the Global footprint of the Bank. The MC team operates in a highly regulated and time sensitive environment and ensures the foundational documentation, upon which the Bank can safely offer trading, across a whole variety of Markets products, is in place.

A MC negotiator is a critical role that underpins much of the Bank's business. An ability to negotiate master trading documentation as efficiently as possible and within the Banks risk appetite is crucial. The MC team deliver work across multiple jurisdictions in support of multiple stakeholders and business segments. The work is high profile, sensitive, and often complex. The role provides a broad, holistic perspective of transaction management challenges and requirements across the organisation.

Key Responsibilities

• Manage, lead and develop the MC negotiators in GBS Bengaluru.

Strategy

• Lead the implementation of the Business & Client Solutions target operating model for Contracts team in GBS Bengaluru, ensuring seamless integration into the overall TOM with minimal business disruptions.
• Identify key processes for further streamlining, work on process improvements, fine-tuning of the operating and organizational models, and ensure optimum delivery of processes in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours.
• Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model.
• Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards.
• Spearhead the delivery of Contracts change projects, improvement, remediation activities across GBS Bengaluru.

Business

• Be a business partner to and independent guardian of the business, achieving the right balance.
• Single point of contact for any Client or Business escalations.
• Utilise knowledge of business products and execution undertaken in region to work with regional / cross-regional business and functions to respond to MC process related questions.
• Work closely with stakeholders to ensure smooth integration of MC processes with other parts of the Bank.
• Work closely with MC in other regions to reduce duplicative work and ensure logical allocation of work (proposing exceptions to R&R where necessary)
• Resolve all roadblocks and any points requiring clarity, in collaborative fashion between MC centres or between Legal and MC or MC and other stakeholders in the Bank.
• Adhere to both personal and MC KPIs, ensuring that work is performed / delivered within thresholds.

Processes

• Service Provider for all relevant SLAs.
• Continuous review of all daily processes to improve the service provided and enhance controls.
• Revise and maintain templates and guides on MC SharePoint.
• Maintain accuracy and update of data entry covered by MC team.
• Adhere to control and audit requirements by following MC ORF, the User's Guide and DOI's.
• Manage and develop the team to operate and grow smoothly.
• Cost control and maintenance under delegation
• Support delivery on Catalogue of Service / productivity agendas within Markets Contracts.

People & Talent

• Lead through example and foster the appropriate culture and values,
• Set appropriate tone and expectations and work in collaboration with business, risk and control partners,
• Support the provision of ongoing training and development of people

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm relevant to the role.
• Awareness and understanding of the main risks facing the firm and how performance of the role is involved in managing them.
• Ability to interpret the firm's information relevant to the role, identify key issues based on this information and recommend appropriate controls and measures.
• Support risk control ownership under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for MC).
• Ensure a full understanding of the risk and control environment in area of responsibility.

Governance

• Responsible for assessing the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, recommend changes in these areas.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering 'effective governance', capability to challenge colleagues effectively, and willingness to work with Clients in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Standard Chartered Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the MC team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Key stakeholders

• Regional heads of Corporate & Institutional Banking.
• Markets Sales.
• Legal.
• Credit.
• Margin Operations.
• Compliance.
• Tax.

Other Responsibilities

• Support Here for Good and Group's brand and values
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Minimum 10 years relevant or transferable knowledge and experience in the financial services sector
• Strong knowledge of master agreement documentation typically entered into by the Bank; including UMR/IM documentation.
• Strong understanding of legal risks associated with master agreement documentation.
• Experienced ISDA, GMRA, GMSLA negotiator, fluent in the credit support annexes and applicable regulations.
• Good knowledge of the concept of minimum acceptance criteria and collateral verification requirements.
• Proven ability to work with stakeholders situated in other jurisdictions to negotiate master agreement documentation.
• Demonstrated ability to work in a fast-moving, demanding environment whilst maintaining high quality output, good analytical skills, risk-based approach and excellent attention to detail.
• Strong organisational and prioritising skills are essential.
• Strong team player with excellent communication skills in order to effectively liaise with and develop close working relationships with stakeholders and business partners, across various jurisdictions.
• Ability to quickly assimilate complex syndication and bilateral lending deals and product structures.
• Fluent English language both spoken and written – additional languages will be an advantage.

Role Specific Technical Competencies

• Customer Focus
• Disruptive Innovation
• Internal Controls
• Operational Functions
• Process Improvement
• Process Management
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.