Client Support

1 week ago

Gurgaon, Haryana, India 845e6d63-160d-4f5c-b9e3-c6e310fc56aa Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 
500+ million checks
 across 
3000+ happy clients
.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:
Understand organization business/product; check the alignment of client businesses.

Roles & Responsibilities:

  • Handle customer queries and support tickets raised through Freshdesk with accuracy and professionalism.
  • Manage incoming calls via Exotel (IVR) and ensure prompt resolution of customer concerns.
  • Maintain and update all relevant data on Google Sheets and internal systems with high attention to detail.
  • Coordinate with internal teams (Product, Tech, Operations, etc.) to facilitate smooth and timely issue resolution.
  • Prepare and share daily/weekly reports, highlighting key concerns, trends, and actionable insights.
  • Assist customers throughout the registration, verification, and documentation processes as required.
  • Ensure adherence to SLAs, quality benchmarks, and internal compliance guidelines.
  • Provide end-to-end support to clients, ensuring a clear, professional, and positive experience at all touchpoints.

Requirements:

  • ● 1-4 years of experience in Client Servicing/Customer Service
  • ● Graduate in any specialization
  • ● Good knowledge of working on google sheets and Microsoft office.
  • ● Problem-solving oriented attitude with professionalism.
  • ● Strong multitasking, time management, and target achieving skills.
  • ● Excellent communication and listening skills with good command of the English language (Both
  • ● written and spoken).
  • ● Ability to perform under pressure.

Inclusion at OnGrid
Inclusion is a core value at OnGrid, and we are committed to providing a meaningful and equitable interview experience for every candidate. If you require any accommodation or adjustment during the hiring process due to a disability or for any other reason, please reach out to your recruiting partner to make a request.

We are an 
equal-opportunity employer
 and proudly celebrate diversity, recognizing that it builds stronger, more resilient teams. At OnGrid, diversity and inclusion are approached with sincerity and purpose. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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