Professional, Client Tech Support

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Job Title

Professional, Client Tech Support

Job Description:

What does a successful Application Specialist / Tech Lead do?

As an experienced member of our ESF/Communicator Open AppOps team, you will be responsible for effective management and maintenance of the ESF/Communicator Open application and ensure the reliability, availability, and performance of our systems. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in scripting, Dynatrace, Splunk, Azure, Kubernetes and be capable of analyzing and solving complex production issues and performing the root cause analysis.

What you will do:

• Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation.
• Alerts and monitoring (Splunk and Dynatrace)
• Discuss technical issues with business analysts and developers.
• Build and optimize SQL queries to run on large databases efficiently
• Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.
• Install, configure and maintain PKS – Kubernetes Web Services environments.
• Perform Root Cause Analysis.
• Participate in application performance testing and troubleshooting across whole software and hardware stack.
• Recreate problems locally and able to debug the code to identify underlying defects.
• Perform technical evaluation of the defects.
• Understand the impact of changes across the application.
• Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
• Identify possible points of failure in the infrastructure/applications and improve/resolve the identified vulnerability.
• Confluence Knowledge articles/documentations
• Automate the repetitive task to minimize manual efforts

What you will need to have:

• Bachelor's degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field
• Overall, 6-10 years of experience.
• Experience working with Web Services based architectures (REST APIs, Springboot, J2EE architecture, Springboot), PKS – Kubernetes or Cloud based environments
• Experience working on monitoring tools like Splunk, Dynatrace, Moogsoft.
• Experience working on Kubernetes
• Strong troubleshooting and problem-solving skills
• Experience with Modern scripting language like Python
• Knowledge of CI/CD (Continuous Integration/Continuous Delivery) process, Agile methodologies, Jenkins, Git and Middleware Technology
• Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk, Python, Selenium)
• Fintech market experience.
• Familiar with Network architecture (Apigee, Firewalls, Network diagrams)
• Ability to multi-task demonstrating flexibility to easily adapt to changing business priorities.
• Good report generation skills.
• Awareness/experience of ITIL standard methodologies, ITIL Foundations certification or higher, a plus
• Flexible to work in shift or weekend on business demand.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.