Specialist I, Client Support

1 week ago

Bengaluru, Karnataka, India Nextgen Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Respond and provide reactive and proactive software support to internal and external customers
  • Troubleshoot and assess software platforms and multi-tier web applications.
  • Identify and document application defects and problem resolution.
  • Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule.
  • Conduct research into software and infrastructure related issues.
  • Assess architecture and current hardware limitations and recommend solutions.
  • Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.

Education Required:

Bachelors Degree in computer science, software engineering, or related discipline. 

Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

1+ years of experience in software engineering or technical client support.

1+ years of experience in a customer facing environment.

Knowledge, Skills & Abilities:

Knowledge of: Healthcare industry information systems; IT Infrastructure Solutions; Internet technologies; practices, tools, and techniques for communicating with a customer; customer support, customer application support best practices; software, technologies, and applications; proprietary software troubleshooting; Microsoft Office Suite.

Skill in:Troubleshooting, computer, and technical skills; interpersonal skills; working as a member of a team; problem and situation analysis; establishing and maintaining effective working relationships; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships.

Ability to: Conduct detailed discovery to obtain scope and impact of issue; apply principles of logical or scientific thinking; look beyond standard solutions; train, mentor, and lead others; foster teamwork; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.

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