Senior IS Service Owner

Your role and responsibilities

• Directs defined service line(s) in the design and development of end-to-end lifecycle roadmaps and ensures effective and efficient delivery of services together with a team of dedicated internal and external suppliers
• IS Service Owner for GRC & Compliance plays a critical role in maintaining strong governance, risk, and compliance frameworks across the enterprise. The role ensures regulatory alignment, supports internal controls, risk mitigation, and audit readiness, while enhancing service performance, system integrity, and continuous improvement across the GRC landscape.
• Convincing and managing stakeholders for GRC solution upgrades and enhancements, ensuring alignment with dynamic regulatory requirements, internal audit demands, and integration across diverse ERP and compliance systems

You will be mainly accountable for:

• Oversee the implementation, operation, and optimization of SAP GRC modules (AC, PC, RM), ensuring enterprise-wide compliance, risk management, and alignment with internal policies and regulatory requirements.
• Collaborate with audit, risk, compliance, IT, and external vendors to define control requirements, manage upgrades and patches, resolve issues, support change control, and maintain license compliance for GRC solutions.
• Investigate, assess, and formalize compliance and risk-oriented requirements; prioritize enhancements, aid GRC efforts, uphold audit readiness, and promote efficient internal controls via user provisioning, analysis of segregation of duties, risk assessments, and documentation.
• Track service performance indicators and compliance benchmarks; promote awareness and utilization of GRC tools through training, documentation, and continuous support for both business and technical participants.

Qualifications for the role:

• Designs, implements, and maintains the end-to-end service delivery framework, ensuring all services within scope are delivered on time, within budget, and aligned with customer expectations, corporate IS policies, ABB regulations, and broader business and functional strategies. Ensures that all actions follow established processes, standards, and compliance requirements.
• Oversees operations, including the development of detailed effort, time, and cost assessments for projects, solutions, deployments, and vendor transitions. Facilitates the Change Advisory Board (CAB), reviews and permits modifications to services and applications, and encourages ongoing advancements in service quality, stability, and performance.
• Establishes, manages, and continuously updates Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring transparency in service expectations. Continuously assesses service performance, availability, capacity, and key performance indicators, while also engaging in both internal and external review meetings to uphold effective service governance and promote improvement initiatives.
• Acts as the primary escalation point for severe service issues, coordinating restoration efforts across service lines, vendors, and internal teams. Ensures timely issue resolution, root cause analysis, and implementation of corrective actions to maintain service continuity and customer satisfaction.
• Manages multiple global third-party vendor contracts to ensure optimal service quality and cost efficiency. Oversees vendor activities related to upgrades, patches, technical support, and operational transitions, ensuring alignment with internal requirements and service-level commitments.
• Provides leadership and direction to sub-managers, teams, and senior individual contributors by offering coaching, mentorship, and career development guidance. Manages staffing, skills development, performance evaluations, compensation methods, and disciplinary actions, while cultivating positive professional relationships and addressing internal issues.
• Supports and executes all IS and cross-functional processes related to service delivery and demand management. Facilitates effective communication with a diverse group of senior stakeholders, aligns their expectations, ensures compliance with strategic management timelines, encourages service enhancement initiatives, and oversees stakeholder engagement in a large and intricate environment.