eDiscovery Technology Operations Analyst

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of eDiscovery Technology Operations Analyst

Business: Legal

Principal responsibilities

• Collect electronically stored information from identified sources in a forensically sound manner, including but not limited to, audio, e-mails and other e-communications, shared drives, and other business specific databases and records.
• Execute, process, produce and support custodian collections using various corporate collection tools such as M365, NICE, Verint, EMC SourceOne Discovery Manager, Lotus Notes.
• Understand implications of international collection and address international data issues with appropriate parties.
• Work with appropriate parties to obtain and record approval to access and collect data.
• Coordinate and track all electronic collection activities and maintain chain of custody documentation.
• Create data manifest, update collection tracking log, and ensure successful transfer of data for each shipment of collected data to processing vendors using tools such as 7-Zip and WinSCP.
• Transfer collected data to the designated vendors for processing and review using the bank's appropriate channels.
• Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage.
• Coordinate activities with other areas of the company as required to ensure smooth implementation of new and/or enhanced processes, procedures, reports, etc. and the collection, processing, and production of electronically stored data.
• Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit.
• Work collaboratively and closely with teammates, most particularly with the eDiscovery Data Collections Team and the eDiscovery Active Management Team.
• Coordinate activities with other functional areas of the Bank as required for seamless implementation of new and/or enhanced processes, procedures, reports, etc.

Requirements :  

• Ensure compliance with operational risk controls in accordance with HSBC and regulatory standards and policies and optimize relations with regulators by addressing any issues.
• Identify expected outcomes for custodian collections and challenge and/or escalate where outcomes not as expected.
• Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
• Manage and execute data collection, processing, review and production consistent with Legal's e-discovery policies and processes.

What additional skills will be good to have?

• University degree in Computer Science, Forensic Technology, Information Technology or relevant field.
• 0-3 years of experience managing or collecting data using software and hardware like NICE, Verint, EMC SourceOne Discovery Manager and Lotus Notes would be preferred; graduates are welcome to apply.
• Candidates with an understanding of the Electronic Discovery Reference Model (EDRM) framework and standards would be preferred.
• Candidates with an understanding of enterprise level infrastructure and technology, for instance, messaging applications, databases, servers, backup, storage and compliance archiving would be preferred.
• A team player that brings to the position exceptional organizational skills, excellent communication skills (both oral and written), and sound judgment. 
• Ability to work independently and with others, taking ownership of individual and shared tasks with minimal supervision.
• Ability to work in an often-stressful environment while maintaining good interpersonal skills. 
• Willingness to learn new technologies and processes and work flexibly to meet changing requirements.
• Ability to think quickly and analytically and manage multiple priorities under short deadlines. 
• Prior project management experience in large, complex electronic discovery projects would be preferred. 
• Reliable and dependable teammate.
• Strong work ethic and self-motivation with a desire to take initiative and seek process improvement to create efficiencies.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***