Salesforce Support Consultant

7 days ago

Bengaluru, Karnataka, India Vaco Binary Semantics LLP Full time ₹ 10,00,000 - ₹ 48,00,000 per year

Job Title: Salesforce Support Consultant_L1

Address: Kadubeesanahalli, Bengaluru, KA India

Shift: 4pm to 1 am IST

Work Type: 3 months CTH

Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home)

Job Description:

● Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation

● Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments)

● Help desk break/fix tickets or incident

● Respond to issues/incident based on Severity within SLA requirements

● Experience with support ticketing system

● Issue resolution: addressing how-to questions, troubleshooting, investigating performance issues

● Support end user requests for new saved searches, reports, KPI's, and dashboards

● Enablement of new features and functionality.

● Ad hoc training - providing ad hoc training on Salesforce functionality.

● Provide internal, on-going system/technical support to users, including training and maintain proper system access for all roles.

● Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality, customization, and integration.

● Identify, evaluate, and recommend other key technologies required to support and improve the business process centred on the Salesforce platform.

Qualifications:

● Bachelor's degree in Computer Science, Information Systems, or related field

● Overall, 5+ years of IT experience and experience in working Salesforce application and platform support.

● Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC.

● Strong understanding of Salesforce architecture, data model, and security model

● Proficiency in Apex, Visualforce, and Salesforce APIs preferred

● Salesforce certification is a plus

● Excellent communication skills with the ability to effectively collaborate with cross-functional teams

● Strong analytical and problem-solving skills with a keen attention to detail

● Ability to manage multiple priorities and work in a fast-paced environment.

Interested candidates share their cv on or apply on the given link

Job Type: Contractual / Temporary

Contract length: 3 months

Pay: ₹1,000, ₹1,600,000.00 per year

Work Location: In person

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