kloud - ServiceMax Consultant - Salesforce

About the Client :

Our client is a global leader in life sciences, diagnostics, and applied markets. With a strong focus on innovation, the organization delivers cutting-edge technologies that empower customers to make critical discoveries that improve health outcomes and overall quality of life.

Role Summary :

We are seeking a highly skilled Senior Salesforce ServiceMax Consultant/Developer to design, implement, and optimize solutions within the Salesforce and ServiceMax ecosystem. The role involves providing technical leadership, solution design, system customization, and platform governance, while working closely with global stakeholders across Sales, Marketing, and Service functions.

The consultant will be responsible for driving ServiceMax implementations, enterprise integrations, data integrity, user adoption, and automation initiatives that enable efficient service management and customer engagement.

This role requires a deep understanding of Salesforce, Service Cloud, and ServiceMax, with proven experience in end-to-end implementations, solution design, and administration.

Key Responsibilities :

Salesforce & ServiceMax Platform Management :

- Lead the design, configuration, and deployment of solutions on Salesforce and ServiceMax platforms.

- Maintain strict change management processes across development, testing, and production environments.

- Provide end-to-end support for Salesforce and ServiceMax modules including Depot Repair, Factory Repair, Work Execution, Preventive Maintenance, Inventory Management, Contracts, Warranties, and Entitlements.

- Develop and manage Service Flow Modules (SFMs) and configure service processes aligned with business requirements.

Solution Design & Implementation :

- Collaborate with Salesforce Leads, IT teams, and business stakeholders to translate requirements into scalable technical solutions.

- Configure objects, fields, workflows, flows, layouts, dashboards, and reports to meet operational and analytical needs.

- Implement automation using Flows, Process Builder, and Lightning App Builder to improve efficiency.

- Design and optimize data integrations between Salesforce/ServiceMax and enterprise systems (e.g., SAP, ERP, middleware).

Data Governance & Analytics :

- Manage data quality, cleansing, and integrity across Salesforce and ServiceMax systems.

- Build and optimize reports, dashboards, and analytics for end-users to drive actionable insights.

- Ensure compliance with organizational data policies and security standards.

Stakeholder Engagement & User Adoption :

- Partner with business teams to identify system enhancements, automation opportunities, and service management optimizations.

- Conduct workshops, training, and enablement sessions for business users and administrators.

- Deliver technical recommendations that align platform capabilities with business strategy.

Release & Support Management :

- Stay current with Salesforce and ServiceMax product releases and assess their impact.

- Provide L2/L3 support for Salesforce and ServiceMax applications, ensuring minimal

downtime and fast resolution of incidents.

- Document system configurations, workflows, and solution designs for knowledge sharing and

audit readiness.

Required Qualifications :

Certifications :

- Salesforce Administrator Certification (mandatory)

- ServiceMax 101 and ServiceMax 201 Certifications (mandatory)

Experience :

years of experience as a Salesforce ServiceMax Consultant/Administrator.

- Proven track record of full lifecycle ServiceMax implementations.

- Strong expertise in Salesforce Service Cloud and ServiceMax solution design.

- Hands-on experience with Depot Repair, Factory Repair, Preventive Maintenance, Inventory Management, Entitlements, Contracts, and Warranties.

- Strong knowledge of Salesforce analytics and flow configurations.

- Deep understanding of data integrations across enterprise applications (SAP, ERP, etc.).

- Familiarity with JIRA Projects, Service Management, and Agile methodologies.

Technical Skills :

- Salesforce configuration : roles, profiles, permission sets, workflows, flows, approval processes.

- Data management : cleansing, deduplication, migration, and validation.

- Integration knowledge : APIs, middleware, web services, batch jobs.

- Reporting & Analytics : advanced Salesforce reports, dashboards, analytics setup.

- Strong understanding of ServiceMax architecture and customization.

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