Principal Product Manager

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Role Overview:

As the Principal Product Manager for Wallet, you will lead the vision, strategy, and hands-on execution of HighLevel's Wallet and Payments infrastructure — the financial backbone powering all usage-based, SaaS, and reselling transactions across the platform.

You'll be responsible for how money moves through the HighLevel ecosystem — from wallet recharges and tax handling to reconciliations, markups, and credit management. This role combines deep product thinking with strong financial and technical acumen. You will work closely with Engineering, Finance, Revenue Operations, and Tax teams to ensure our wallet operates with absolute accuracy, compliance, and scalability.

This is a high-impact, execution-driven IC role — ideal for someone who thrives on ownership, dives deep into data and systems, and can connect financial precision with product design. You'll partner directly with Stripe and internal teams to evolve our multi-currency, globally compliant payments system that underpins billions in platform transactions.

Your work will shape how agencies, sub-accounts, and HighLevel transact — defining the standards of financial integrity, automation, and transparency across the company's entire payments ecosystem.

Key Responsibilities

• Own the vision, strategy, and execution of HighLevel's Wallet and Payments infrastructure — from system design to day-to-day delivery.
• Lead the architecture, roadmap, and evolution of Wallet systems ensuring scalability, precision, and operational resilience.
• Collaborate directly with Stripe and other payment partners to optimize fund flows, automate reconciliation, and expand payment capabilities.
• Build and refine reconciliation and variance systems, ensuring every transaction, balance, and journal aligns across ledgers and data pipelines.
• Dive deep into data and financial models to analyze discrepancies, monitor deferred revenue movements, and validate accounting integrity.
• Own the wallet credit framework, covering issuance, redemption, promotional credits, refunds, and expirations across all business contexts.
• Define and maintain usage-to-revenue mapping across all HighLevel products — driving accuracy in billing, cost attribution, and profitability tracking.
• Partner with the Tax and Finance teams to ensure end-to-end compliance for both agency and sub-account transactions across regions.
• Drive the Unified Reselling Experience, enabling agencies to configure markups, manage profit margins, and view product-level financial insights.
• Collaborate cross-functionally with Finance, Revenue Ops, Internal Tools, and Engineering to operationalize reconciliation, reporting, and audit processes.
• Define and instrument core financial KPIs, including recharge success rates, margin trends, and variance resolution performance.
• Operate as a hands-on product leader, comfortable with deep technical and data investigations while driving alignment at the executive level.
• Champion execution excellence, balancing immediate financial integrity needs with long-term scalability and platform reliability.
• Identify and deliver new fintech capabilities — such as alternative payments, regional tax handling, and embedded finance opportunities.
• Act as the domain expert and decision owner for all Wallet, billing, and fintech infrastructure initiatives across the organization.

Requirement

• 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.
• Deep understanding of Stripe's ecosystem — including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
• Strong grasp of global payments, multi-currency management, and FX settlement across regions (US, EU, Canada, India, Australia).Experience implementing or integrating tax compliance systems (e.g., Stripe Tax, Avalara, or internal frameworks) for B2B and reseller transactions.
• Demonstrated ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
• High comfort with hands-on execution — including data validation, variance analysis, and mapping product usage to revenue.
• Analytical mindset with experience using SQL, BI tools, or financial data models to diagnose issues and validate hypotheses.
• Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
• Track record of driving measurable impact through systemic improvements, automation, and data-driven decisions.

Nice-to-Have

• Prior experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with accounting systems (NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines.
• Understanding of reseller ecosystems, margin management, and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation (VAT, GST, HST).Exposure to financial ledger design, double-entry accounting models, or journal reconciliation automation.
• Strong technical fluency with APIs, data pipelines, and internal tools related to payments and finance.
• Background in high-scale SaaS or fintech environments (e.g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems).
• Experience operating in remote, global teams with complex stakeholder alignment across functions and time zones.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.