
Senior Executive TPA
2 days ago
Job Title: Senior Executive TPA & Recovery
Location: Dwarka
Department: Billing / Finance / TPA
Reporting To: Manager Billing & TPA / Finance Head
Experience Required: 3–6 years in hospital TPA billing, claim submission, and recovery
Qualification: Graduate or Postgraduate (Preferably in Commerce, Hospital Administration, or Healthcare Management)
Job Summary
The Senior Executive – TPA & Recovery is responsible for managing Third Party Administrator (TPA) operations, including cashless admission processing, pre-authorization, final billing, claim submission, and recovery follow-ups. The role ensures timely coordination between the hospital, patients, and insurance companies to maximize reimbursement and maintain healthy cash flow.
Key Responsibilities
1. TPA Coordination & Admission Management
- Coordinate with patients, consultants, and TPA representatives for cashless and insurance-based admissions.
- Verify policy details, coverage, and exclusions at the time of admission.
- Prepare and submit pre-authorization requests to respective TPAs or insurance companies.
- Track and update the status of pre-auth approvals and communicate with concerned departments.
2. Billing & Documentation
- Ensure timely and accurate preparation of interim and final bills as per the treatment and approved tariff.
- Check completeness of documentation (doctor notes, discharge summary, investigation reports, etc.) before final claim submission.
- Coordinate with the billing and MRD teams for discharge documents required for claim settlement.
3. Claim Submission & Recovery
- Submit final claims to TPAs/insurance companies within TAT.
- Regularly follow up on pending or short-settled claims and maintain recovery trackers.
- Coordinate with TPAs for query resolution, short payments, re-submissions, and reconciliations.
- Maintain and update claim MIS reports daily/weekly/monthly.
4. Financial & Audit Compliance
- Ensure claim settlements are accurately recorded in the hospital's financial system.
- Assist in reconciliation of TPA accounts with the Finance Department.
- Support internal and external audits by providing claim and recovery data as required.
5. Communication & Coordination
- Liaise effectively with the medical, billing, and MRD teams to resolve TPA-related issues.
- Maintain healthy relationships with TPA executives, insurance coordinators, and corporate clients.
- Provide patients and attendants with transparent communication regarding their claim status.
Skills & Competencies
- In-depth knowledge of TPA/insurance claim process, pre-auth, and recovery procedures.
- Strong understanding of medical terminology, billing codes, and tariff structures.
- Proficiency in MS Excel, HIS (Hospital Information System), and TPA portals.
- Excellent communication and negotiation skills.
- Strong analytical, follow-up, and problem-solving ability.
- Attention to detail and ability to work under tight deadlines.
Work Schedule
- Days: Monday to Saturday
- Timings: 9:00 AM – 6:00 PM (may vary as per hospital policy)
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