Associate IS Business Systems Analyst

Associate IS Bus Sys Analyst

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let's do this. Let's change the world. In this vital role as an Associate IS Business Systems Analyst in the Enterprise Architecture – Software Asset Management team, you will play a supporting role in managing and maintaining Amgen's software assets. You'll work closely with the Software Asset Manager and multi-functional teams to help ensure accurate tracking, compliance, and optimization of Amgen's software portfolio. Your work will support operational excellence through license tracking, entitlement updates, and usage analysis.

Roles & Responsibilities:

• Support day-to-day software asset management activities such as entitlement entry, software request tracking, and data validation.

• Enter and maintain software license data in ServiceNow, ensuring accuracy and completeness.

• Assist with software usage and entitlement reconciliation to help identify license gaps or optimization opportunities.

• Provide basic guidance to end users on software request procedures and licensing rules.

• Generate and maintain reports using Excel and ServiceNow to support trend analysis and planning.

• Help coordinate vendor communications for license documentation and invoice collection.

• Draft internal knowledge articles and communications to support end-user awareness and compliance.

• Assist in reviewing the accuracy of software models, entitlements, and contracts in the asset management repository.

• Participate in governance and audit preparation efforts under the direction of senior team members.

• Support collection and analysis of targets and metrics related to software licensing and compliance.

What we expect of you

Must-Have Skills

Hands-on experience with ServiceNow or a similar IT asset management tool or tracking tool (e.g., entering entitlements, updating records).

• Strong Microsoft Excel skills for reconciliation, tracking, and reporting (e.g., VLOOKUP, pivot tables, formatting).

• Basic knowledge of software licensing concepts, models (e.g., user-based, device-based), and usage rights.

• Foundational understanding of the software request and procurement lifecycle, including renewals and approvals.

• Effective written and verbal communication skills for internal collaborators.

• Attention to detail and organizational skills to maintain data accuracy across systems.

• Ability to follow standard operating procedures and bring up issues appropriately.

Good-to-Have Skills:

• Certified Software Asset Manager (CSAM) or similar industry-recognized SAM certification.

• Experience assisting with vendor interactions (e.g., obtaining quotes, license documentation, purchase tracking).

• Understanding of compliance frameworks (e.g., internal audits, SOX, software license compliance reviews).

• Experience with targets and reporting in software asset management dashboards or reports.

• Familiarity with ITSM processes and tools (e.g., ServiceNow request workflows, incident tracking).

• Exposure to Agile environments or working in multi-functional collaborative teams (e.g., Teams, Lucid).

• Basic understanding of contract terms and software procurement documentation (e.g., entitlements, agreements).

• Experience reconciling discovered software vs. entitlements.

Soft Skills:

• Excellent analytical and solve skills.

• Strong verbal and written communication skills.

• Ability to work effectively with global, virtual teams.

• Team-oriented, with a focus on achieving team goals.

• Strong presentation and public speaking skills.

Basic Qualifications:

Bachelor's degree and 2 to 6 year of IT or related field.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.