Senior Analyst

2 days ago

Chennai, Tamil Nadu, India Firstsource Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Analyst - Quality

Date: Oct 7, 2025

Location:Chennai, IN

Requisition ID: 17916

Description:

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

  • Conduct Quality Control (QC) audits of underwriter files, ensuring alignment with product guidelines and internal standards.
  • Provide real-time feedback to underwriters on audit findings to support continuous improvement.
  • Organize and conduct weekly review sessions with underwriters to share overall QC results, trends, and areas of opportunity.
  • Perform QC checks on a minimum of 5% of the overall underwriting production volume.
  • Maintain a quality target of 97% accuracy in all QC evaluations.
  • Document and track findings and support leadership with actionable insights and recommendations.
  • Collaborate with the training and underwriting teams to drive process improvements and close quality gaps.
  • Stay updated on all underwriting product requirements and ensure audits reflect current policies.
  • Participate in calibration sessions and contribute to refining quality standards.

Required Qualifications and Skills:

  • Minimum 3–4 years of experience in live, end-to-end underwriting across various products.
  • At least 1 year of experience in a Quality Analyst or QC role within underwriting operations.
  • Strong understanding of underwriting guidelines, risk assessment, and documentation standards.
  • Exceptional attention to detail with a commitment to accuracy and compliance.
  • Excellent verbal and written communication skills to deliver effective feedback.
  • Proficient in using Excel, QA tracking tools, and underwriting platforms.
  • Self-motivated and able to work independently in a fast-paced environment.
  • Ability to analyze data and present findings clearly and effectively.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses

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