Tele Caller Executive

2 weeks ago


JP Nagar LIC Colony, Karnataka, India Sagar Seva Health Foundation Full time ₹ 1,50,000 - ₹ 18,00,000 per year
  • Communication: Handle a high volume of inbound and outbound calls in a professional, courteous, and empathetic manner.

  • Information Dissemination: Provide clear and accurate information about our medical services, treatment programs, procedures, and service offerings to patients and their family members.

  • Appointment Management: Schedule, confirm, and reschedule patient appointments in coordination with the relevant medical staff and departments.

  • Data Management: Accurately record all patient information, interactions, and follow-up activities in the Customer Relationship Management (CRM) and Electronic Health Record (EHR) systems.

  • Inquiry Resolution: Address and resolve patient inquiries, concerns, and complaints promptly and professionally. Escalate complex issues to the appropriate department or supervisor for further investigation.

  • Follow-Up: Call patients for follow-up appointments, feedback, or to check on their health status post-treatment.

  • Performance Metrics: Meet or exceed daily and weekly targets for call volumes, patient interactions, and lead generation.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Language:

  • Kannada (Preferred)
  • English (Preferred)

Work Location: In person



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