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Solution Architect
2 weeks ago
Role & responsibilities:
- Manage a team of 3-5 solution architects.
- Review solutions and relate documents like technical design document, bill of materials.
- Ability to work independently on complex RFPs and identify customer requirements and architect solutions and provide high quality responses to RFPs / RFIs as part of bid management process.
- Coordinate with other technical and business stakeholders while deriving the solution
- Be part of pre bid presentations and workshops with client and business stakeholders and present the technology proposal to clients.
- Reviewing Bid/RFP documents with the team and guide the team with the solution for the opportunity
- Understand the latest trends in the industry and propose in solutions that can benefit the organization and client
- Ability to manage technology projects as part of POC or implementation of new technologies for the organization or client
- Interacting with supplier/ vendors for new products / services offerings.
- Review and monitor the KPI of the team and coach junior resources
Preferred candidate profile :
- Contact Centre Technology & Infrastructure Omnichannel Solutions, Voice, IVR, Chat, BOTs
- Network Architecture – Understanding of Networks, Internet, MPLS, VPN, Cloud Connectivity
- Architecture design
- IT Security
- Cloud Technologies
- AI/ML Technologies and tools
