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Solution Architect

2 weeks ago

Delhi Hyderabad Mumbai NCR, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities:

  • Manage a team of 3-5 solution architects.
  • Review solutions and relate documents like technical design document, bill of materials.
  • Ability to work independently on complex RFPs and identify customer requirements and architect solutions and provide high quality responses to RFPs / RFIs as part of bid management process.
  • Coordinate with other technical and business stakeholders while deriving the solution
  • Be part of pre bid presentations and workshops with client and business stakeholders and present the technology proposal to clients.
  • Reviewing Bid/RFP documents with the team and guide the team with the solution for the opportunity
  • Understand the latest trends in the industry and propose in solutions that can benefit the organization and client
  • Ability to manage technology projects as part of POC or implementation of new technologies for the organization or client
  • Interacting with supplier/ vendors for new products / services offerings.
  • Review and monitor the KPI of the team and coach junior resources

Preferred candidate profile :

  • Contact Centre Technology & Infrastructure Omnichannel Solutions, Voice, IVR, Chat, BOTs
  • Network Architecture – Understanding of Networks, Internet, MPLS, VPN, Cloud Connectivity
  • Architecture design
  • IT Security
  • Cloud Technologies
  • AI/ML Technologies and tools