Application Support Engineer

1 week ago

Mumbai Mumbai Suburban Thane, India Ventura Securities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Company:

Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to-consumer franchise. The company has carved out a separate fintech vertical tasked with digital transformation using cutting-edge technology and bringing in fresh talent.

We are seeking a skilled and motivated Application Support Analyst to join our Commodities IT

Production Support team. The ideal candidate will be responsible for providing end-to-end support for trading systems across commodities marketsincluding energy, metals, and agriculture. This role requires ensuring high system availability, optimal performance, and operational excellence for business-critical applications

Join us if you like to:

  • Deliver day-to-day application support for commodities trading platforms.
  • Monitor system health, batch jobs, and real-time data feeds to ensure uninterrupted operations.
  • Troubleshoot and resolve user-raised issues efficiently.
  • Conduct root cause analysis and prepare detailed incident reports.
  • Collaborate with development, infrastructure, and third-party vendor teams.
  • Execute and validate change requests, code deployments, and hotfixes.
  • Contribute to the automation of support activities and system health checks.
  • Ensure adherence to regulatory and compliance standards.
  • Participate in business continuity and disaster recovery drills.
  • Support end-of-day processes, trade lifecycle events, and report generation.
  • Maintain support documentation, SOPs, and knowledge base content.

What youll need to bring:

  • Bachelors or Masters Degree Engineering / Computer Science / B.Tech / M.Tech / B.ScIT / M.ScIT / BE / ME / BCA / MCA.
  • 4 7 years of experience in Application Support within Commodities or Capital Markets.
  • Solid understanding of the trade lifecycle and commodities domain.
  • Proficiency in SQL, Linux/Unix, and batch scheduling tools (e.g., Autosys, Control-M).
  • Experience with messaging systems such as Kafka or MQ.
  • Hands-on with monitoring/logging tools (e.g., Grafana, Splunk, AppDynamics).
  • Familiarity with ITIL frameworks for incident, problem, and change management.
  • Prior experience with commodities trading platforms is a plus.

Nice to have:

  • Scripting skills in Python, Shell, or PowerShell.
  • Understanding of risk and PnL reporting.
  • Exposure to cloud environments (AWS, Azure) and CI/CD pipelines.
  • Experience supporting regulatory reporting (e.g., SEBI, MiFID II, EMIR).

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