Executive - IT Helpdesk

1 day ago

Malappuram, Kerala, India MS Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Title: Executive - IT Helpdesk
Key outputs required from you :
  • To provide training to the end-users on hardware functionality and software programs.
  • Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
  • Monitor hardware, software, and system performance metrics.
  • Document processes and perform diagnostic tests.
  • Design Database and SharePoint sites
  • Commission and install upgrades, repairs, maintenance programes and data transfers.
  • Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
  • Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organisation
  • Install and setup new technology for the company, including computer operating systems, software programs, applications, new desktops, and other computer hardware and ensure its regular updating.
  • Equip employees with IT Hardware & Software requirements while on boarding and administer new user accounts, work email addresses, and access levels to ensure they have everything they need to work efficiently.
  • Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
  • To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organization's information systems are severely compromised.
  • Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.

Job Requirements:
  • A bachelor's degree in computer science, information technology, or similar.
  • 2-3 years of experience as an IT support specialist.
  • Knowledge about MS Office 365 & SharePoint Development
  • Knowledge about Azure Active Directory Management
  • Knowledge about Firewall Policies
  • Knowledge about project management tools
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Proficiency in IT helpdesk software
  • Experience in documenting processes and monitoring performance metrics.
  • Advanced knowledge of database maintenance and system security.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills
  • Knowledge about Python, SQL & PowerBi would be a plus.

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