Executive - IT Helpdesk
1 day ago
Key outputs required from you :
- To provide training to the end-users on hardware functionality and software programs.
- Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
- Monitor hardware, software, and system performance metrics.
- Document processes and perform diagnostic tests.
- Design Database and SharePoint sites
- Commission and install upgrades, repairs, maintenance programes and data transfers.
- Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
- Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organisation
- Install and setup new technology for the company, including computer operating systems, software programs, applications, new desktops, and other computer hardware and ensure its regular updating.
- Equip employees with IT Hardware & Software requirements while on boarding and administer new user accounts, work email addresses, and access levels to ensure they have everything they need to work efficiently.
- Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
- To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organization's information systems are severely compromised.
- Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.
Job Requirements:
- A bachelor's degree in computer science, information technology, or similar.
- 2-3 years of experience as an IT support specialist.
- Knowledge about MS Office 365 & SharePoint Development
- Knowledge about Azure Active Directory Management
- Knowledge about Firewall Policies
- Knowledge about project management tools
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills
- Knowledge about Python, SQL & PowerBi would be a plus.
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