Cisco Contact Center

2 weeks ago

Bengaluru Delhi Hyderabad NCR, India Tekskills Full time US$ 90,000 - US$ 1,20,000 per year

Job Description: Operation Support for Contact center products
• UCCE/PCCE implementation and troubleshooting Knowledge
• CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must
• Call manager certifications renewal or update knowledge
• Jabber/end points, audio/video end point knowledge and troubleshooting
• Project implementation for assigned customer engagements
• UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge
• Handles provisioning of phones, sites, and create and modifies dial-plan.
• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Call studio application creation and deployment implementation and knowledge
• Working knowledge with TAC on P1 and P2 issues.
• Collaborate with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers regularly
• Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents (RTP).? Ensure regular backups of configuration and session data, implement disaster recovery protocols, and restore from backups as necessary? Assist in the design and implementation of the SBC architecture, considering factors like scalability, redundancy, and security for both Ribbon and Oracle SBC systems.? Support integration of SBCs with third-party systems, such as Softswitches, IP PBXs, call routing platforms, and network monitoring tools? Familiarity with Voice gateways , Cisco CUBE would be an added advantage

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