Senior Executive

2 weeks ago

Bengaluru, Karnataka, India SKYDOME Office Full time ₹ 12,00,000 - ₹ 20,00,000 per year

Senior Executive- ORM

Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.

Job Description
The Senior Exec would be responsible for the ORM Listening and Engagement of the brand. He/She would be responsible for all deliverables and process adherence as well as detailed periodic reports to be generated. Monitor and review user comments, suggestions, feedback, and complaints across all online platforms including social media and review websites. Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience

What Will We Do

  • Monitor and manage the company's online presence across social media, forums, and review platforms
  • Respond to customer feedback and reviews in a timely and professional manner to maintain a positive brand image
  • Develop and implement strategies to improve the company's online reputation
  • Analyze online sentiment and create reports to provide insights to the management team
  • Collaborate with marketing and PR teams to align ORM efforts with broader brand strategies

Requirements

  • Graduate / Post Graduate or similar
  • Relevant experience for 2-3 years in ORM
  • Experience in handling a small team
  • Excellent verbal and written communication skills

Apply Now

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