Customer Sales Specialist

Location:

Indiranagar, Bangalore

Type:

Full-time | On-site | 6 days a week

Reporting to:

Head of Growth / Customer Experience

Experience:

1–4 years

About Zwende

Zwende is
reimagining how the world experiences Indian craft.

We're building a digital marketplace that connects
artisans, artists, and design entrepreneurs

from across India with customers worldwide — helping them scale their craft sustainably through
storytelling, personalization, and design innovation.

India's
artisan economy is the second-largest source of employment after agriculture

, yet most makers remain unseen. Zwende is changing that — on a mission to
create a million artpreneurs and craftpreneurs

, giving every creator the tools, visibility, and technology to turn creativity into livelihood.

We've partnered with designers (
15,000 + artisans

), shipped to
30 + countries

, and been recognized by
Meta, Amazon, and YourStory

for empowering women-led creative businesses. 

Zwende is also the
only Indian start-up featured by Amazon

on their show
Now Go Build (NGB)

hosted by their Global

CTO Dr Werner Vogels

— a series that celebrates entrepreneurs using cloud technologies to solve real-world problems.
Watch here

We are backed by a marquee group of investors who share our belief in the power of creativity and community including 
Dr Werner Vogels

– Global CTO, Amazon,
Shanti Mohan

– Founder, LetsVenture,
Michael Copeland

– Ex-Partner, Andreessen Horowitz (a16z),
Shradha Sharma

– Founder & CEO, YourStory,
Amit Gupta

– Co-Founder, Yulu; Ex-Co-Founder InMobi, among others.

About the Role

We're looking for an
Inside Sales & Customer Insights Executive

who loves talking to people, understanding what they want, and helping them find the perfect handcrafted product.

You'll be the first human touchpoint for many customers — engaging with them over
WhatsApp, calls, and DMs

, understanding their needs, and guiding them to the right purchase.

Beyond conversions, you'll also play a
strategic role

— sharing real-time insights with the
supply and marketing teams

on what customers are asking for, what's trending, and what they wish existed.

This is the perfect role for someone who combines
sales confidence, empathy, and curiosity

— and wants to be at the heart of a fast-growing creative commerce startup.

What You'll Own

1. Customer Conversations & Conversions

• Handle inbound customer queries across
  WhatsApp, phone calls, and web chat.
• Understand customer needs and recommend suitable products or personalization options.
• Drive conversions by following up with leads, offering recommendations, and addressing objections.
• Communicate Zwende's brand story and craftsmanship in every interaction.
• Maintain strong post-sale relationships for repeat purchases and referrals.

2. Sales Operations & Tracking

• Maintain accurate logs of customer interactions and outcomes in CRM/Sheets.
• Track
  conversion rates, follow-up performance, and order closures

daily.
- Collaborate with fulfillment and operations to ensure smooth post-order communication.
- Report daily and weekly sales insights to the growth team.

3. Insights & Collaboration

• Capture
  customer feedback, objections, and trends

— and share structured insights with supply and marketing teams.
- (e.g., frequent customization requests, missing product categories, packaging feedback, new gift ideas.)
- Partner with supply teams to influence product curation based on demand signals.
- Work with marketing to fine-tune messaging, offers, and campaigns based on customer sentiment.
- Participate in brainstorming sessions on how to improve customer experience and conversions.

4. Growth & Experiments

• Run small experiments with messaging, offers, and scripts to improve engagement and closure rates.
• Contribute to new playbooks for personalized sales conversations at scale.
• Share ideas to enhance the WhatsApp and call-based buying experience.

Who You Are

• 1–4 years of experience in
  inside sales, telesales, customer success, or relationship management.
• Prior experience in an e-commerce or D2C environment is a strong plus.
• Excellent written and verbal communication skills — in English and Hindi (regional languages are a plus).
• Confident, empathetic, and persuasive in customer conversations.
• Comfortable working with
  Google Sheets, CRM tools, and WhatsApp Business.
• Organized, target-driven, and quick to adapt based on customer feedback.
• Curious about
  craft, design, and what makes customers tick.

You'll Enjoy This Role If You …

• Love talking to customers and closing deals.
• Get excited by sales numbers and enjoy hitting (and beating) targets.
• Like observing customer behaviour and translating it into actionable insights.
• Want to be part of a startup where your feedback actually shapes products and campaigns.
• Believe in selling with empathy and storytelling, not hard-pushing.

You May Not Enjoy This Role If You …

• Prefer a back-end or analytical-only role.
• Don't enjoy fast-paced, target-oriented work.
• Aren't comfortable switching between tools, calls, and multiple conversations.

Working at Zwende

We're a
six-day-a-week, in-office team based in Indiranagar, Bangalore.

We believe the best work happens through
collaboration, context, and shared purpose.

Expect an environment that's hands-on, transparent, and focused on growth — both personal and professional.

Compensation:

₹4 – ₹6 LPA (based on experience)
+ ESOPs.

This role offers an opportunity to grow into
Sales Leadership, Customer Experience, or Category Management

roles over time.

If you love
connecting, convincing, and contributing

, come join
Zwende

— and help more people discover the joy of handcrafted India. 

If you think you'd enjoy this role and be good at it, please apply at the link above. We'll reply to shortlisted candidates and aim to close the process within
two weeks

of shortlisting.