Senior Cisco Engineer

4 days ago

Vizag, Andhra Pradesh, India Inspiredge IT Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role :
Senior Cisco Engineer UCCE

Experience :
8+ years

Location :
Hyderabad, Vizag, Remote.

Key Responsibilities

  • 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts
  • 5 years experience supporting Cisco solutions
  • Cisco examples : Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center
  • ICM, UCCX Scripting
  • 2 years experience using an automated ticketing system
  • 5 years experience supporting Cisco hardware and software
  • Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and

Excel

  • Must possess excellent oral and written communication skills in English
  • Highly skilled in writing with details, accuracy, and consistency
  • Strong analytical, interpersonal, and relationship building skills
  • Must be familiar with both voice and data equipment and technologies
  • Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications
  • Strong work ethic and personal drive to excel
  • Strong sense of urgency and commitment to get the job done
  • Superior negotiation, coordination, and conflict resolution skills
  • Ability to use (and learn new) complex systems, technologies, and applications
  • Ability to adapt to change quickly and multi-task

Required Skills

  • Industry certifications on telephony and associated technology solutions, depending on team placement
  • Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)
  • Working experience in the managed services industry
  • Familiar with both voice and data equipment and technologies
  • Bachelors degree in Computer Science
  • Understanding of quality processes including ITIL

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