Production Support Engineer

1 day ago

Bangalore North Rural Karnataka, India Awign Full time

Job Description:
We are looking for an experienced
Production Support Engineer
with strong expertise in the
Microsoft technology stack (.NET, Azure)
and hands-on experience in
US Healthcare domain applications
. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems while working closely with development and operations teams.

Location:
Chennai, Pune, Bangalore, Hyderabad, chennai & Vadodara

Key Responsibilities:

  • Provide L2/L3 production support for healthcare applications built on the MS technology stack.
  • Monitor, troubleshoot, and resolve application and infrastructure issues in a timely manner.
  • Work with cross-functional teams to ensure high availability and optimal performance of production systems.
  • Analyze recurring incidents and implement preventive measures.
  • Support deployment activities, patches, and releases in coordination with DevOps and QA teams.
  • Prepare and maintain documentation for production processes, incident resolutions, and system changes.
  • Ensure adherence to SLAs and compliance with healthcare data security and privacy standards (e.g., HIPAA).

Required Skills & Experience:

  • Strong hands-on experience with .NET Framework/Core and Azure Cloud Services (App Services, Azure SQL, Azure Functions, etc.).
  • Solid understanding of US Healthcare domain (EHR, Claims, Enrollment, or similar modules).
  • Expertise in production support, application monitoring, and performance tuning.
  • Familiarity with incident management and ticketing tools (e.g., ServiceNow, JIRA).
  • Strong analytical and troubleshooting skills with a proactive approach.
  • Excellent communication skills and ability to work in a fast-paced environment.

Preferred Qualifications:

  • Knowledge of DevOps tools (CI/CD pipelines, Azure DevOps).
  • Experience with database management (SQL Server, stored procedures, query optimization).
  • Familiarity with ITIL practices.

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