Workforce Planning

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Workforce Planning & Forecasting Senior Analyst
Location: Bangalore - Manyata Tech Park

Business & Team: Chief Operations Office (COO) is responsible for servicing multiple product and business within the Group internationally, delivering a highly flexible operations environment, outstanding customer experiences and better risk outcomes. This is achieved through end-to-end process management, use of innovative new technologies and a cross-skilled, capable workforce. This role will be a part of the Strategic Workforce Planning team.

Impact & contribution:

• Strong demonstrated experience in data analysis, forecasting and workforce planning.
• Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning

Roles & Responsibilities:

• Source and transform data to help build and run a timely and accurate volume forecast.
• Deliver actionable insights to contribute to the optimisation of our workforces, our customers' experience and enable business leaders to make data-driven decisions.
• Enable and empower leaders to create a flexible workforce to keep up with the ever-changing needs and expectations of our customers.
• Use data and advance analytics technique to identify opportunity to innovate, optimise workforces and processes and continuously improve.
• Embed workforce planning practices in the businesses we support and provide insights to enable datadriven decision-making.
• Support the development of new analytical solutions and application of advanced techniques. Identify opportunities to improve own capabilities and demonstrate creativity and ingenuity when tackling complex problems.
• Act as a trusted advisor and help to address and solve for key business problems.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Essential Skills:

• Overall 5-7 Years of Experience in predictive modelling, time series forecasting (ARIMA, STL, ETS), A/B testing, spatial analytics, workforce optimisation (linear programming).
• Display an understanding of quantitative activities such as scenario forecast modelling and workforce analytics to generate actionable value-add insights from complex data.
• Experience with large data sets and data analysis tools such as SQL, SAS
  • Hold a relevant tertiary qualification or industry experience (computer science, statistics, mathematics, workforce planning, contact centre or related disciplines).
• Possess knowledge of Financial Services industry and/or Banking Operations (would be highly regarded).
• Experience with large data sets and data analysis tools. SQL,Tableau, Python and R is MUST.
• Added advantage if candidate has hands on experience on GenAI tools and techniques.

Education Qualification: Bachelor's degree/Master's degree in Engineering in Computer Science/Information Technology.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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