Customer Service Specialist

1 day ago

Chennai, Tamil Nadu, India Akku Full time US$ 40,000 - US$ 80,000 per year

Roles & Responsibilities:

  • Create email IDs for new employees and manage onboarding setup (OUs, policies, licenses)
  • .Handle offboarding by disabling access, wiping devices, removing groups, and managing mail forwarding
  • .Manage mailbox deletions, retention, and backup/migration to shared mailboxes
  • .Assign and manage Akku and Google Vault licenses for eligible users
  • .Create and configure Google Groups with correct permissions
  • .Prepare monthly MIS reports on joiners, leavers, storage, and other key metrics
  • .Share monthly separated-user lists with RCC/RDC teams
  • .Monitor inactive accounts and follow up for deactivation
  • .Support email creation/separation for RV and Polytechnic institutions
  • .Upload content to institutional websites and verify updates
  • .Assist users with GWS features (labels, filters, access configurations)
  • .Perform account locking/unlocking as required for audits
  • .Support ad-hoc projects and implementation tasks
  • .Handle day-to-day troubleshooting for Mail, Drive, and user access

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