Support Engineer

5 days ago

Bengaluru, Karnataka, India Prep study Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

  • Act as the primary contact for clients reporting issues related to trading applications and platforms.
  • Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
  • Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
  • Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
  • Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
  • Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
  • Communicate proactively with clients about upcoming product features, enhancements, or changes.
  • Build and maintain strong relationships with clients through regular, value-added interactions.
  • Collaborate in conducting UAT, release validations, and production deployment verifications.
  • Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field.
  • 2+ years in Application/Technical Support, preferably in the broking/trading domain.
  • Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
  • Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
  • Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
  • Excellent communication and interpersonal skills for effective client interaction.
  • Ability to work under pressure during trading hours and manage multiple priorities.
  • Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

  • Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.


• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
• Knowledge of scripting (Shell/Python) and basic networking is a plus.

  • Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

  • Be part of a team supporting mission-critical systems in real-time.
  • Work in a high-energy, tech-driven environment.
  • Opportunities to grow into domain/tech leadership roles.
  • Competitive salary and benefits, health coverage, and employee wellness programs.

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