Business/ System Analyst
3 days ago
We're seeking a Business/System Analyst to join our team. You'll play a critical role in discovering, documenting, and mapping the client's end-to-end Concept to Market business processes. Your insights will be essential for designing an effective workflow automation solution on the ServiceNow Yokohama platform.
Responsibilities:
- Conduct workshops and interviews with business stakeholders to gather and document business requirements.
- Analyze and map complex business processes from beginning to end.
- Translate business needs into functional and technical requirements for the development team.
- Identify opportunities for process improvement, automation and AI.
- Create user stories, process flows, and use cases.
- Collaborate with the development and business teams to ensure the solution meets business requirements.
Requirements
Qualifications:
- Experience as a Business or System Analyst in a technology or software environment.
- Familiarity with workflow automation and business process management concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with ServiceNow is a plus.
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