Project Manager

Job Description:
At Likewize, we are on a mission to redefine the way people stay connected to the technology they love. As a global leader in technology protection and support services, we ensure that millions of customers and their tech can stay connected and always protected via our device protection, extended warranty, buyback trade-in, tech support, and repair functions.

Our company culture thrives on innovation, collaboration, and a commitment to excellence. We are currently seeking a talented
Delivery Manager to join our PMO
and lead new and existing client implementations in the US&C.

Job Description:
As a Delivery Manager, you will execute best-in-class projects and program implementations, including close collaboration with supporting departments to deliver an exceptional stakeholder experience for new and existing projects, programs, and solutions. This position offers you the opportunity to play a key role in our global PMO's impact and growth.

Responsibilities:
Under limited supervision, your role as an individual contributor will be to manage and be accountable for all aspects of project initiation, execution, and closing.

• Provide leadership for internal & external project teams across all key functional areas throughout the delivery lifecycle.
• Manage launch-specific controls for delivery including project planning & initiation, scope definition & change management, steering committee preparation & facilitation, risk/issue identification & mitigation/resolution, and meeting cadence management & communications.
• Create and manage projects plans, including setting targets for milestones and adhering to dependencies and deadlines.
• Facilitates meeting notes, status reports, steering committee updates, issue trackers, and other project management tools & artifacts to ensure all project requirements and stakeholder expectations are clearly defined, communicated, and achieved on time.
• Develop, grow, and maintain relationships with key client partners and SME's.
• Manage OKRs for the PMO & assigned clients, ensuring performance aligns and meets/exceeds client expectations, including scope and timeline.
• Maintain governance documentation, compliance, and quality controls within a project's required deliverables.
• Execute assigned continuous improvement activities that improve processes, increase efficiency, and reduce project backlog.

Competencies:

• Highly Collaborative: Must be able to manage cross-functional teams effectively and create and gain buy-in on differing disciplines, tools, and processes. Candidate must have the interpersonal skill to build mutually productive business relationships.
• Oral/Written Communication: Candidate must have strong written and oral communications skills and possess the ability to present confidently to both internal and external audiences.
• Demonstrates Adaptability: Is receptive to new programs, policies and changes. Handles day-to-day work challenges calmly, willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; demonstrates flexibility.
• Works Efficiently: Possesses the ability to handle multiple projects. Allocates one's own time efficiently and makes effective decisions when presented with multiple options for how to progress with the project.
• Problem Solving: Responds promptly to customer, partner and service provider needs; Solicits customer, partner and service provider feedback to improve service; and escalates to senior leadership as needed.

Requirements/Skills:

• Bachelor's degree and PMI certification preferred
• 3+ years of relevant experience in Program/Project Management; Experience within the telecom, tech, or extended warranty/insurance industry preferred.
• Proficiency with Outlook, PowerPoint, Jira, Smartsheet (or other project planning software)

• Demonstrated experience as follows:

• Initiating and planning projects

• Stakeholder management and resource planning
• Executing multiple projects simultaneously
• Delegating complex tasks
• Communication with a broader audience
• Documentation and organization skills
• Ability to comprehend high-level customer journeys and product solutions
• External vendor and customer-facing management

What We Offer
At Likewize, we believe our people are our greatest strength. We offer an inclusive, empowering, and rewarding work environment where your ideas and contributions matter. You'll join a company that values integrity, embraces innovation, and is dedicated to your professional growth.

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Career development programs and mentorship opportunities

We invite you to become part of a company that is shaping the future of technology services. If you are passionate about project leadership and driving significant business outcomes, we'd love to hear from you.