Team Member

Job Description

Team Member - R

Location: Chennai, India

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Asset Transition Services team is involved in processing of ACAT and nonACAT transfers, ensuring timely delivery of assets by maintaining compliance with FINRA regulations and partnering with various departments to mitigate risk and minimize exposure. Actively engages contra parties to partner on industry initiatives, finalize settlement of transfers, and address escalated items. Another part involved in Asset Transition Services team is Abandoned Property, this group supports Client accounts that are classified as abandoned if after a determined amount of time, there has been no client-initiated activity or contact. The Abandoned Property group reviews Abandoned Property claim forms received from the clients for reinstatement before the property is remitted to the state as unclaimed property. Once the above-mentioned activity is over, the Bulk transfer team process starts wherein the team takes care of moving client information and assets into a new account number, either at another branch prefix or within the same branch prefix. The Abandoned Property Team also researches for the recent address of the abandoned accounts owners, so that we can allow the original owners and heirs to claim it indefinitely.

The individual will perform as a contributing member of the GWIM process group to drive productivity and create an error-free environment, reduce Average Handle time and create client satisfaction.

Responsibilities

• Approve, initiate, and follow up on transfers either into or out of Merrill Lynch
• Review of Abandoned Account forms for accuracy, and if the form is complete, the associate will contact the necessary team to follow the clients instructions to either reinstate or liquidate the account.
• Interact with LOB and Branch Offices via email and over the phone
• Adhere to GRG (Global Reconciliation Governance) policies while taking care of Abandoned property Month end Reconciliation
• Identify and escalate control issues, errors, and efficiency opportunities
• Must be a team player and able to communicate confidently
• Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates, and Financial Advisors, and communicate effectively with branch & LOB
• Work in a fast-paced environment and have the ability to prioritize and multi-task under pressure
• Ensure that all established procedures are followed

Requirements Education

• Minimum Graduate, commerce stream preferred

Certifications If Any

• N/A

Experience Range

• 0 to 36 months experience

Foundational skills

• Excellent communication skills, MS Excel knowledge

Desired skills

• Basic understanding of Finance, securities, mutual funds

Work Timings

• 05:30 pm - 02:30 am IST or 06:30 pm 03:30 am IST or 07:30 pm - 4:30 am

Job Location

• Chennai

Learn more about this role

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