Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position Title: Senior Business Analyst    Location: Pune

Key Applicant Requirements

● A holder of a Bachelor's degree in Computer Science, Engineering, or greater ● Have at least 8-10 years of Business Analyst, Product Owner, or similar experience interfacing between a business and a development group ● Proficient in the card processing industry ● Demonstrate a technical proficiency by knowing C#, MSSQL, and or equivalent experience with programming languages and database query tools ● Show an ability to manage and lead cross-team projects, working with multiple development teams, as well as internal and external partners to successful project conclusion ● An Analytical and Innovative thinker ● Proficient and have demonstrable Leadership and Teamwork skills ● Proficient and have demonstrable communication, presentation, and facilitation skills ● Perform with commitment, accountability, transparency, integrity and partnership ● Have a familiarity with agile methodologies and best practices (LEAN, AGILE (SCRUM and SAFE) as well as Waterfall project management methodology ● Proficient in various office software products What might also help ? ● Experience in Data Analytics ● Certified Business Analyst Professional certification ● Project Management Professional certification ● Certified Scrum Product Owner ● Or equivalent certification

Key Responsibilities

The innovation and automation team is seeking a curious, self-motivated sr. business analyst and agile practice leader to join our team. The ideal candidate will have a drive for constant improvement, a commitment to improving the internal technology experience, and the desire to use critical thinking and problem-solving abilities to find the best solutions to common pain points. Agile experience (especially as a scrum master or lead) is highly desirable. ● Create requirements, manage prioritization of work, and determine acceptance criteria for a development team based on payments industry knowledge and experience in the information technology space ● Troubleshoot and identify gaps with existing systems/processes such as, but not limited to, manual processes that can easily be automated, lack of appropriate tracking systems, security risks and vulnerabilities ● Assist in evolving team processes and drive continuous improvement based on experience in successful delivery in Agile teams. ● Contribute to the future roadmaps and planning based on industry experience and insights ● Lead the change management and release process for products the team develops based on ITIL and company best practices ● Help to establish a strong purpose and sense of urgency within the team in order to deliver projects on time ● Maintain alignment between the Product Management, Program Management, the Development Teams, and Customer Service ● Negotiate product offerings with stakeholders to find the optimal minimum viable product (MVP) for users' needs ● Lead agile ceremonies, especially sprint planning and backlog sessions ● Craft product documentation, including quickstart guides, product manuals, and business processes ● Advocate for user experience Desired attributes: ● Doesn't mind speaking up to disagree ● Invested in the success of teammates ● Believes in the mission of improving technology experience and constantly seeks novel ways to achieve this ● Enjoys technological problem solving ● Seeking a growth role with a strategic stake in the shape of the organization ● Evangelist for best practices ● Negotiator/peacemaker ● Prefers guidance rather than instruction and willing to make the role their own ● Lifelong learner ● Resilient/nimble when adapting to changes

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