Workplace Experience Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Workplace Experience ManagerWork DynamicsWhat this job involves Our Workplace Experience Champion's primary goal is building a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.Workplace Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The XA's core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events.  will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships.Community engagement: You will base yourself within the business and be recognised as the "go-to" person" for any work-related assistance and enrolment in CX events.Day to day operations – Colleague Experience: Be the "go-to" person" for all workplace matters; answer questions and take action to deliver effective solutions.Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experienceBuilding a sense of community within the workspace through a local event calendar (align to the regional calendar)Deliver an un-compromised colleague experience through curated events based on the employees' interestsSupport Experience Ambassador Lead to organize and host events to build up community and promote awarenessLead and Support on the content management for Workplace Apps and other communication platforms.Sound like you? To apply, you need to be:Required 5+ years of relevant experience in customer service, events, sales, or related industriesPrior experience in co-working, corporate real estate or start-up would be an advantageProficient computer skills such as MS office and email etiquetteFlexible to work in shiftsExcellent communication skills (both verbal and written)University Degree holder is an advantage.Preferred Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skillsHave a strong customer-service mentality with a passion for customer experienceHave a passion for and understanding of the Future of Work (FoW) modelAn organised team player who can build positive relations with colleagues, clients and visitorsPossess excellent interpersonal and communication skillsUnderstand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data toBe exceptionally organised and well-versed in multitaskingBe able to handle pressure, think quickly and calmly If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableHow We support the Whole You:  Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.For further information, you can visit: Location: On-site –Hyderabad, TSScheduled Weekly Hours: 48Job Tags:If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.