Workplace Experience Manager

3 days ago

Hyderabad India JLL Full time

Job Description Work Dynamics What This Job Involves Our Workplace Experience Champion's primary goal is building a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is. Workplace Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The XA's core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships. - Community engagement: You will base yourself within the business and be recognised as the go-to person for any work-related assistance and enrolment in CX events. - Day to day operations Colleague Experience: Be the go-to person for all workplace matters; answer questions and take action to deliver effective solutions. - Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience - Building a sense of community within the workspace through a local event calendar (align to the regional calendar) - Deliver an un-compromised colleague experience through curated events based on the employees interests - Support Experience Ambassador Lead to organize and host events to build up community and promote awareness - Lead and Support on the content management for Workplace Apps and other communication platforms. Sound like you To apply, you need to be: Required - 5+ years of relevant experience in customer service, events, sales, or related industries - Prior experience in co-working, corporate real estate or start-up would be an advantage - Proficient computer skills such as MS office and email etiquette - Flexible to work in shifts - Excellent communication skills (both verbal and written) - University Degree holder is an advantage. Preferred - Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills - Have a strong customer-service mentality with a passion for customer experience - Have a passion for and understanding of the Future of Work (FoW) model - An organised team player who can build positive relations with colleagues, clients and visitors - Possess excellent interpersonal and communication skills - Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to - Be exceptionally organised and well-versed in multitasking - Be able to handle pressure, think quickly and calmly If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table How We support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. For further information, you can visit: www.jll.com

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