Team Leader Voice

3 days ago

Chandigarh, Chandigarh, India Reliance Jio Infocomm Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description

Posted Date

28 Oct 2025

Function/Business Area

Customer Service

Location

Chandigarh 3 - Phase 7A Mohali

Job Responsibilities
  1. Ensure smooth and efficient day to day operations within the team
  2. Drive performance effectiveness and customer experience
  3. Coach assigned Advisors on observed areas of improvement
  4. Conduct analysis and drive initiatives to improve efficiency
  5. Manage all customer interactions as rostered within parameters
  6. Boost employee morale and monitor absenteeism and attrition
  7. Abide by company policies and core values
  8. Adhere to rostered timing, scheduled shifts and activates
  9. Ensure individuals and team meet the defined performance metrics
  10. Follow all contact center policies, procedures, code of conduct and legislative requirements.
Education Requirement

Graduation degree in any discipline

Experience Requirement

2 - 5 years

Skills & Competencies
  1. Planning and organizing skills
  2. Problem solving skills
  3. Team management skills
  4. Customer handling skills
  5. Technical expertise
  6. Ownership mindset
  7. Speak local language

Please update your profile and upload resume to apply.

Location Map: Chandigarh 3 - Phase 7A Mohali

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