International voice process- Technical support
3 days ago
Role & responsibilities
- Candidate Should have work experience in International Markets (US/UK/EU)
- Receive incoming calls from Client Community and provide first level support while following policies and procedures.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
- Document each call verifying customer information and including all troubleshooting steps
- Escalate problems to appropriate individual/group based on established guidelines and procedures
- Troubleshoot, analyze and resolve customer concerns.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Routinely contribute to the Knowledge Base
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Preferred candidate profile
- Any Graduate
- 1-3 years experience in International voice process- Technical support
- Shift timing- 24/7
- Interested candidates share the resume to Ramya HR
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