
Customer Experience Advisior- Healthcare
3 days ago
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing
We're committed to bringing passion and customer focus to the business.
International Voice Process:-
Essential Duties & Responsibilities include the following:
Other duties may be assigned by the
Department Head
and / or its representatives
- Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
- Answer calls in a timely manner with friendly demeanor and willingness to assist
- Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
- Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
- Make necessary outbound follow ups when needed to support final resolution and satisfaction
- Follow all compliance guidelines for verification (HIPAA)
- Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
- Responsible for ensuring that primary metrices are met
Education & Experience
- No work experience required
- Minimum 6mos customer service experience preferred
- Contact center, Healthcare, Insurance background preferred
- Must be a High School Graduate
- Must be at least 18 years of age
- Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Original Title: Customer Experience Advisior- Healthcare
Req Id: R25_04101
Posted At: Tue Aug :00:00 GMT+0000 (Coordinated Universal Time)
Customer Service
Full Time
India,
-
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