Associate Contact Centre
2 days ago
We are looking for experienced Customer Support Professionals for a
non-voice Email & Chat Process
in the airline sector. If you have strong communication skills and enjoy helping customers, this opportunity is ideal for you.
Role & Responsibilities
- Handle and resolve customer queries through
email & chat - Support customers with flight delays, baggage issues, refunds, and booking concerns
- Record and escalate customer issues when required
- Share accurate product and service information
- Maintain a professional, empathetic, and helpful
communication style - Work as part of a high-performance customer service team
Qualifications
- Minimum
1+ year experience
in Travel/Customer Service process - Strong
English written communication skills - GDS Amadeus
knowledge is
mandatory - Basic MS Office knowledge (Excel, Word, PowerPoint)
- Flexible to work in
24/7 rotational shifts - Experience in Email/Non-Voice processes preferred
Join a dynamic airline customer support team and grow your career in aviation
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