Associate Contact Centre

2 days ago


Gurgaon, Haryana, India La Decoller Full time ₹ 6,00,000 - ₹ 10,40,000 per year

We are looking for experienced Customer Support Professionals for a
non-voice Email & Chat Process
in the airline sector. If you have strong communication skills and enjoy helping customers, this opportunity is ideal for you.

Role & Responsibilities

  • Handle and resolve customer queries through
    email & chat
  • Support customers with flight delays, baggage issues, refunds, and booking concerns
  • Record and escalate customer issues when required
  • Share accurate product and service information
  • Maintain a professional, empathetic, and helpful
    communication style
  • Work as part of a high-performance customer service team

Qualifications

  • Minimum
    1+ year experience
    in Travel/Customer Service process
  • Strong
    English written communication skills
  • GDS Amadeus
    knowledge is
    mandatory
  • Basic MS Office knowledge (Excel, Word, PowerPoint)
  • Flexible to work in
    24/7 rotational shifts
  • Experience in Email/Non-Voice processes preferred

Join a dynamic airline customer support team and grow your career in aviation



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