Site Head

1 week ago


Navi Mumbai, Maharashtra, India Godrej Properties Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities :

  • Devise & distribute the collections targets basis the AOP projections
  • Strategize the collection projections for the month
  • Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines
  • Responsible for meeting the collection targets
  • Monitor the daily grievances and escalations received from customers
  • Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
  • Support team on difficult or new issues requiring expertise
  • Mitigate escalated customer issues
  • Coordinate with other functions to resolve customer issues
  • Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines
  • Maintain a high Net Promoter Score from customers
  • Site based customer engagement
  • Defines and sets work objectives for team members
  • Balances work allocation in team
  • Reviews tasks completed by team members and conduct regular performance reviews
  • Completes performance appraisals of team
  • Carries out team building & engagement activities

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