Retail Store Manager

3 days ago

Guindy Chennai Tamil Nadu, India Dhanyam Superstores Private Limited Full time ₹ 3,36,000 per year

Job Title: Retail Store Manager

Location: Any location in Chennai

Experience: Minimum 2 years in retail store operations

Preferred Age: 22 – 35 years

Role Overview

The Store Manager will be responsible for the day-to-day operations of the retail outlet — ensuring smooth functioning of the store, maintaining inventory accuracy, leading and motivating the sales team, and delivering excellent customer service. The role requires a hands-on, energetic individual who can balance operational efficiency with a customer-friendly approach.

Key Responsibilities1. Store Operations & Sales

  • Oversee daily store activities, including opening/closing, cash handling, and cleanliness.
  • Achieve monthly sales targets and implement strategies to increase footfall and conversions.
  • Ensure product displays, signage, and stock arrangements are attractive and consistent with brand standards.
  • Maintain good relations with walk-in customers and handle complaints promptly and courteously.

2. Staff Management

  • Supervise and motivate sales and support staff to maintain high performance standards.
  • Prepare staff rosters, monitor attendance, and ensure punctuality.
  • Conduct regular team meetings and on-the-job training sessions.
  • Support in hiring and onboarding new team members when required.

3. Inventory & Stock Management

  • Maintain optimal stock levels and coordinate with warehouse/purchase teams for replenishment.
  • Conduct regular stock checks and prevent losses due to expiry, pilferage, or damage.
  • Ensure proper documentation for inward and outward stock movement.
  • Keep records updated in POS / billing software.

4. Customer Service

  • Greet and assist customers with product knowledge, recommendations, and billing support.
  • Build relationships with regular customers and encourage loyalty.
  • Ensure quick resolution of customer queries and maintain feedback records.

5. Reporting & Coordination

  • Submit daily sales, expense, and stock reports to Head Office.
  • Ensure compliance with all store policies, hygiene, and safety norms.
  • Coordinate with accounts, HR, and logistics teams for smooth operations.

Key Skills & Attributes

  • Strong leadership and communication skills.
  • Good understanding of retail operations, billing, and stock management.
  • Customer-oriented attitude and problem-solving mindset.
  • Basic computer knowledge (Excel, billing/POS software).
  • Ability to work flexible shifts, including weekends and holidays.

Education

  • Graduate in any discipline.
  • Diploma or certification in Retail Management is an added advantage.

Reporting To

  • Area Manager / GM

Job Types: Full-time, Permanent

Pay: ₹20, ₹28,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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