Medical Back Office Manager

Job description: Medical Back Office Manager (Remote)

Rimage Solutions is an IT software and Services company based in USA. We are seeking a highly experienced and detail- oriented Medical Back Office Manager, to mentor, lead and oversee a multi-functional remote team responsible for end-to-end revenue cycle operations. You can work from your home office as this is a 100% remote position. You must have a computer (laptop or desktop with Windows 11 or better), at least 100 MBPS internet connection, a workspace

that can provide you the privacy, intention to work hard and smart, and the necessary minimum skills/experience in the areas mentioned below.

How to apply and be ahead of others: Ask yourself if you are the candidate we are looking for, by studying the details mentioned in this posting. If you are confident that you have the personality, skills and experience for this position, please attach a recent resume with details of prior work, any certifications that you may have, your LinkedIn profile link, and your VIDEO PROFILE. Describe on the video (in English) why we should hire you and not anyone else.

If you do not have the strong and relevant experience in these fields, please do not apply as this is not an entry-level position, and we expect that you know the necessary aspects of US medical back-office operations.

MUST HAVE Hands-On Experience of at least 7 years in these areas:

1. Medical Billing functions, including charge entry, coding, payment posting, denials and AR.

2. Referral Authorizations/Referrals and Eligibility Checks.

3. Medical Records / Chart Prep.

4. Team Managerial experience.

Required Skills, Personality & Qualifications

• Minimum 7 years of hands-on experience in US healthcare
• Experience with EMR/EHR systems and clearinghouses
• In-depth knowledge of CPT, ICD-10, HCPCS, modifiers, and payer-specific guidelines
• Strong understanding of referrals, authorizations, eligibility verification, and chart prep workflows
• Proven ability to lead remote teams and manage cross-functional operations
• Excellent communication in English, analytical, and problem-solving skills
• Strong organizational and time management skills
• Proficiency in medical billing software and reporting tools

• Ability to work in hybrid business hours shift (3 pm IST to 12 midnight; including 1 hour meal time break) and attend scheduled meetings with U.S. teams in EST time zone.

• Personality:

• Details-oriented, analytical, results-driven, empathetic, cheerful, adaptive, "calm under pressure", confident but not egoistic.
• Capability to manage work-stress with professionalism, poise and resilience.

You will supervise and mentor the following teams:

• Medical Coders / Charge Entry Specialists
• Billing Team
• Payment Posting Team
• Accounts Receivable (AR) Team
• Referral & Authorization Team
• Eligibility Verification / Chart Preparation / Medical Records Team / Fax Team

Compensation: negotiable based on your experience and skills. If this opportunity excites you then feel free to apply and clearly indicate your compensation expectations.

Why Join Us?

- 100% Remote Work

- Collaborative and mission-driven culture

- Opportunity to lead impactful healthcare operations

- Competitive compensation and growth potential

Roles and Responsibilities

A. Quality Assurance & Oversight

Ensure accuracy and compliance across all billing and coding operations

Review and audit workflows to maintain high standards of performance

Address and resolve discrepancies or errors proactively

B. Team Leadership & Mentorship

Conduct daily huddles and check-ins with team leads and members

Provide hands-on guidance and training to improve team proficiency

Foster a culture of accountability, collaboration, and continuous learning

C. Client Communication & Support

Serve as the primary point of contact for client queries and escalations

Deliver timely and thorough responses to client concerns

Build strong relationships with U.S.-based stakeholders

D. Reporting & Analytics

Prepare and present performance reports, QA metrics, and productivity dashboards

Identify trends, gaps, and opportunities for process improvement

E. Cross-Team Coordination

Facilitate regular meetings with U.S. counterparts to align goals and resolve issues

Collaborate with internal departments to streamline operations and enhance service delivery

Education: College graduation is required; we care more about your experience, skills, proficiency in English and sincerity at work.

Work Shift and Hours: Mon - Sat; Afternoon shift (IST).

Perks and Benefits

- Work from home

- Moderately flexible hours

- Accrued PTO

- Salary inclusive of all benefits

- Specific job training

- Structured annual review process

About

Rimage Solutions is a leading provider of Back Office Services (healthcare data analytics, medical billing, referrals management, etc.) and Custom Web/Mobile Applications in Florida, USA, (specializing in software and database development, SaaS products, mobile apps, content management systems, cloud hosting and healthcare business process outsourcing).

Our focus is on enabling our clients with powerful, flexible, secure, and scalable software solutions that increase their operational efficiency, strengthen their customer relationships, and improve their productivity. Our mission is to challenge ourselves, as well as our clients, to explore new growth opportunities in the internet arena, leading towards successful and creative online experiences.

Rimage Solutions is a Woman owned company, and an equal opportunity employer.

Corporate video: Enter "Rimage Solutions" in YouTube.

Established 2010 in the City of Lakeland, FL, USA.

Website:

Address:5053 Shore Side Dr, Lakeland, FL 33812, USA