Senior Product Portfolio Operations Associate

JOB DESCRIPTION

Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that enables you to shape change initiatives, strategize resource allocation, and deliver actionable insights to ensure that the Customer Acquisition & Marketing Platforms (CAMP) portfolio operates as a unified group of products.

As a Senior Product Portfolio Operations Associate within the Customer Acquisition & Marketing Platforms portfolio, you play a crucial role in the Product Portfolio Operations, Planning, and Employee Experience team. You will deliver the necessary reporting, analytics, and visualization to optimize the balance between footprint, capacity, and approved funding, enhance collocation and efficiencies, and ensure alignment with organizational priorities. Your responsibilities include maintaining accurate team and personnel data, assisting the Employee Experience Lead with insights into employee sentiment and operational effectiveness, and contributing to retention strategies. Additionally, you will work closely with Finance and Business Management, strategy, partner engagement, and broader PPO teams to ensure unified planning, alignment, and prioritization of activities across CAMP.

Job responsibilities

• Deliver, build, and enhance reporting, visualizations, and dashboards to support planning, operational efficiency, location strategy, people and team metrics, and dependency management across all CAMP products
• Maintain accurate and up-to-date team and workforce data to support organizational effectiveness
• Transform complex data into clear, actionable insights for leaders and teams
• Create process supporting documents using MS Visio, PowerPoint, Lucid, and Confluence
• Support the Employee Experience Lead by providing insights into employee sentiment and operational effectiveness
• Coordinate CAMP location re-stacks to optimize space and team alignment
• Research, develop, and enhance tools and methodologies to improve analytics, reporting, and portfolio operations, with a focus on advancing the PPO tool set
• Coordinate with Finance, Business Management, strategy, partner engagement, PPO teams, and the Planning and Governance Lead to drive unified planning, alignment, and prioritization of activities across CAMP, ensuring capacity and resources are optimized

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in program management, operations, or performance optimization for groups of products, with exposure to the product development life cycle and agile methodologies
• Proven ability to implement operational effectiveness initiatives, drive organizational alignment, and manage dependencies and re-stacks
• Strong analytical and technical background in data and analysis, including performance measurement, reporting, HR/workforce analytics, and financial reporting
• Advanced proficiency in MS Visio, PowerPoint, Lucid, Confluence, Access DB, SharePoint, Alteryx, and Tableau for process documentation, dashboard/reporting tool development, and data management
• Demonstrated ability to prepare and present analysis to senior management and engage stakeholders with clear, concise communication
• Experience in driving strategy for tool sets, process improvement, compliance, and financial reporting in partnership with Finance and Business Management
• Excellent organizational skills and ability to support cross-functional teams

Preferred qualifications, capabilities, and skills

• Experience in operations for complex portfolios (groups of products) within financial services or large enterprise environments, with familiarity in planning, location strategy, and capacity planning practices
• Advanced knowledge of dependency management, cross-functional workstreams, and continuous improvement in reporting and analytics processes
• Strong background in financial reporting and analytics, with proven ability to partner with Finance and Business Management
• Proficiency with advanced analytics tools and methodologies
• Demonstrated success in delivering actionable insights and supporting strategic decision-making across multiple teams and functions

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.