Ecommerce Operations Executive

1 week ago

Changodar Ahmedabad Gujarat, India Ruhe Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Job Summary:

We are looking for a detail-oriented and dynamic E-commerce Operations Executive to join our team. This role involves managing daily e-commerce operations, optimizing processes, and ensuring a seamless customer experience across our online platforms. The ideal candidate will have a strong understanding of e-commerce systems and a passion for driving online sales.

Key Responsibilities:

  • Order Management:
  • Oversee order processing from initiation to fulfillment, ensuring timely dispatch and delivery.
  • Monitor inventory levels and coordinate with suppliers to maintain stock availability.
  • Platform Management:
  • Manage product listings, ensuring accurate descriptions, images, and pricing across e-commerce platforms.
  • Optimize the online store layout and user experience to enhance customer engagement and conversion rates.
  • Customer Service:
  • Respond to customer inquiries and resolve issues related to orders, returns, and product information.
  • Gather customer feedback to improve processes and enhance the shopping experience.
  • Data Analysis:
  • Analyze sales data, customer behavior, and website traffic to identify trends and areas for improvement.
  • Prepare regular reports on key performance indicators (KPIs) and present findings to the management team.
  • Collaboration:
  • Work closely with marketing, logistics, and customer service teams to ensure cohesive operations.
  • Assist in the development and execution of promotional campaigns and strategies.

Qualifications:

  • Education:
  • Bachelor's degree in Business Administration, E-commerce, Marketing, or a related field.
  • Experience:
  • 1-3 years of experience in e-commerce operations, digital marketing, or a related field.
  • Skills:
  • Strong analytical and problem-solving abilities.
  • Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Knowledge:
  • Familiarity with digital marketing strategies, SEO, and online merchandising.
  • Understanding of supply chain and logistics principles.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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