Business Systems Analyst

Specialist IS Bus Sys Analyst

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Bus Sys Analyst

Let's do this. Let's change the world. In this vital role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers, Business Product Owner and other business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems.

You will specifically focus on Global CRM capabilities. Amgen is using fully integrated and best in class technologies, having as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.

• You will collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team.
• Capture the voice of the customer to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to partners
• Develop and execute effective product demonstrations for internal and external partners
• Maintain accurate documentation of business requirements, users stories, processes, and changes
• Perform manual and automated testing of software applications, including functional, regression, and performance testing
• Set clear expectations for maintaining high standards of code quality, implementing code reviews, and ensuring comprehensive test coverage
• Document and report defects and issues identified during testing, and work with development teams to resolve them
• Validate that test scenarios meet feature acceptance criteria and customer expectations
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years [Job Code's Discipline and/or Sub-Discipline]
• Expertise in a scientific domain area and related technology
• Experience with writing user requirements and acceptance criteria
• Understanding of software systems development cycles

Functional Skills:

• Experience in writing requirements for development of modern technology
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Testing and validating user stories delivered are corresponding to business expectation

• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Knowledge of Veeva CRM, Salesforce
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.