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Network Operations Center

2 weeks ago

Lucknow, Uttar Pradesh, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary: The Supervisor, Network Operations Center (NOC) Support, will oversee the daily operations of the NOC team, ensuring efficient monitoring, troubleshooting, and maintenance of network systems, with a particular focus on routing and switching. This role requires a proactive leader with strong technical expertise and excellent communication skills to manage a team of NOC technicians and ensure optimal network performance and reliability. Key Responsibilities:Team Leadership: Supervise and mentor NOC technicians, providing guidance, training, and performance evaluations.

Network Monitoring: Oversee the continuous monitoring of network systems, particularly routing and switching components, to identify and resolve issues promptly. Incident Management: Lead the response to network incidents, ensuring timely resolution and minimal impact on operations. Troubleshooting: Provide advanced technical support for complex network issues, especially those related to routing and switching, collaborating with other IT teams as necessary.

Documentation: Maintain accurate records of network incidents, changes, and resolutions. Reporting: Generate regular reports on network performance, incidents, and team activities for management review. Process Improvement: Identify opportunities for process enhancements and implement best practices to improve NOC efficiency.

Compliance: Ensure adherence to company policies, industry standards, and project requirements. Technical Skills: Proficiency in Cisco, Versa, Aruba products and network monitoring tools, protocols, and technologies (SD-WAN, SNMP, TCP/IP, VPN, firewalls), with a strong emphasis on routing and switching. Leadership Skills: Strong leadership and team management abilities.

Problem-Solving: Excellent analytical and troubleshooting skills. Communication: Effective verbal and written communication skills. Certifications: Relevant certifications (e.g., CCNA, CCNP) are preferred.