Product Enablement Specialist, Client Implementation

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Enablement Specialist, Client Implementation

Business: Deal Implementation - GPS Client Management Operations

In this role, you will:

• Own client communication throughout the project lifecycle and beyond on simple ETB projects.  Assist in client communication throughout the project lifecycle and beyond on complex ETB projects.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Ensure all customers are dealt with in accordance with compliance and regulatory requirements with an aim to protect our customers as well as the reputation of HSBC by following treating customer fairly.
• Build and maintain effective relationships with the multiple stakeholders and liaise proactively to identify and facilitate adherence to Regulatory and Compliance requirements.
• Contribute to continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback

To be successful in this role, you should meet the following requirements: 

• Experience in building effective client relationships and stakeholder management.
• Attention to detail and ability to prioritize work
• Ability to own end to end project management on simple ETB projects.
• Proficiency in payments and liquidity product knowledge.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes
• Previous exposure to project management tasks or relevant qualifications is mandatory
• Strong organizational skills to manage multiple tasks and deadlines
• Ability to manage competing deadlines effectively in real-time.
• Fast learner with the ability to understand requirements of customers
• Strong communication written, verbal and interpersonal skills.
• Willingness to learn and grow within the role, Strong Team Player with an ability to motivate self
• Ensure policy and procedures are well adhered to and there are nil incidents/errors. 
• Where an issue has been identified, raising it to line manager for mitigation and sharing best practices.

What additional skills will be good to have?

• Assist line manager/supervisor with managing day-to-day operations.
• Coach and support peers in process in effort to build SME expertise in the team.
• Maintain cordial relationship with all the relevant stakeholders and co-ordinate work, escalations, analysis, MI at appropriate time to work the critical queues with minimal or no supervision.
• Contribute to continuous process improvement.
• Maintain Input quality more than 95% or more
• Adherence of Risk requirements by the team.

You'll achieve more at HSBC 

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