Software Support Executive

2 days ago


Jodhpur, Rajasthan, India reliablesoft technologies pvt. ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Job Description

1 year of Customer Support Experience Proficiency in the following skills: o Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point) o Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc. o Able to understand queries and resolve them in quick duration with a positive & confident attitude o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams o Talking clients through a series of actions, either via phone, email or chat, until theyve solved o Experience of working with bug tracking software like JIRA o Preparing accurate and timely reports o Good understanding of computer systems, mobile devices and other tech products o Ability to provide step-by-step technical help, both written and verbal Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle Analytical mind and problem-solving aptitude Professional attitude Good communication skills A Bachelors Degree


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