Field Services Engineer

7 days ago

Mumbai, Maharashtra, India CareerZgraph Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Operation Area: Pune

REPORTING TO: SERVICE MANAGER Regional Head

 QUALIFICATION:  Diploma/ BE - Elec, Mechatronics

Skill Requirements:

yrs experience in a similar role.

       In-depth product knowledge

       Proactive attitude with a passion for customer satisfaction.

       Verbal communication skills in Local Language and English 

       Basic mail communication and Excel.

       Excellent time-management skills.

       Problem solving/troubleshooting skills

       Selling skills

       Customer relationship management skills

Notice Period - Immediate Joiner to 15 Days Time maximum to Join in

Education Qualification (Regular) - Electrical - Engineering / Diploma (Mandatory)

Responsibilities:

       Providing prompt service support for the assigned customers.

       Ensuring uptime of machines promptly

       Commissioning of the machines in the assigned region within stipulated time & minimal costs.

       Ensuring customer delight by enhancing their experience through prompt service and excellent coordination with HQ for customer related matters.

       Completion of work in the assigned time-frame and submitting daily service reports.

       Providing daily status of service visits to reporting manager and regular expense statements.

       Resolving complaints and concerns on phone

       Managing client accounts of the assigned region, develop good relations with client and regularly visit them to understand their machine issues , offer AMCs, monitor consumables and spares requirement.

       Demonstrating benefits of company offerings and performing product demonstrations & new offers.

       Meeting planned service & sales goals.

       Overseeing spares/consumables dispatch process of the key account and facilitating order fulfilment.

       Supporting Receivable Accounts Executives for outstanding payment.

       In case of no service call, service engineer should visit regional accounts for AMC, service and spares monitoring & offering.

       Travelling to other regions for service/commissioning activities on need basis

       Identifying opportunity for retrofitting our machines and competitor machines and recapturing cost accounts and retaining existing accounts.

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