Job For Customer Care Executive in Morbi

2 days ago


Rajkot Morbi, India Spot In Job Consultancy Full time ₹ 6,00,000 - ₹ 8,00,000 per year
Job Description

Job For Customer Care Executive in Morbi

Reputed Ceramic Company Requires Customer Care Executive

Responsibilities:
  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

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